Subscription Box FAQ

SUBSCRIPTION ACCOUNT

You can access your customer portal through your store account login. If you are new to the subscriptions and do not have a customer account you will need to set up a customer account using the same email used to place your subscription order.

Once your account is registered you can log in and access your subscription portal by clicking on the Manage Subscription link.

You can also access your account using a direct link to the subscription portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email sent out each month.

UPDATE YOUR BILLING INFORMATION OR EMAIL

To update your payment information:

1. Login to the subscription portal

2. click the Payment Methods tab

3. Click Add new patment method and enter the payment method details.

4. Click the Subscriptions tab and click Edit on the subscription to be updated

5. Expand the Shipping and Billing section and click Using this shipping and billing pairing to select the new payment method

6. Return to the Payemnt Mathods tab, expand the old payment method and click Remove payment method

If you have subscribed using PayPal as your payment gateway, you may be able to edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

UPDATE ACCOUNT SHIPPING ADDRESS

You can update the existing shipping address from the Shipping tab:

1. Login to the subscription portal

2. Click on Shipping. This will display all shipping addresses on your customer account

3. Click the link on a specific address to update it, or click Add Address to add a new address

UPDATE SHIPPING ADDRESS FOR A SPECIFIC SUBSCRIPTION

You can update the shipping address for a specific subscription:

1. Login to the subscription portal

2. Click on Subscription and scroll down to Shipping Address

3. Click the arrow to expand

4. Select one of the other shipping addresses

Note: this only affects the shipping/delivery address, this does not update the billing information.

SKIP A DELIVERY

Login in to your subscription portal to skip a delivery:

1. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions

2. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip nex to that order

CANCEL A SUBSCRIPTION

In order to cancel your subscription, you will first need to log in to your account.

  1. Login to your subscription portal.
  2. Click Subscriptions and Edit.
  3. Scroll down to the bottom of the page and click on the Cancel Subscription. If required provide a cancellation reason and confirm the cancellation by clicking Proceed.